Fibro Wellbeing Club

Refund Policy

Effective date: 22 May 2026

Next review due: May 2027



1. Our Approach

At Fibro Wellbeing Club, we know that managing money carefully matters — especially when you are living with a chronic illness. We want you to feel confident and safe when purchasing from us, and we will always do our best to resolve any issues fairly and promptly.

This policy covers purchases made through our Ko-fi page. Please read it carefully before making a purchase.


2. Digital Products

We sell digital products such as guides, workbooks, and downloadable resources. Because digital products are delivered instantly and cannot be ‘returned’ in the traditional sense, all sales of digital products are generally final once the file has been accessed or downloaded.

However, we will consider a refund in the following circumstances:

  • You were charged more than once for the same product due to a technical error

  • You did not receive access to the product after payment was confirmed

  • The product file was corrupted or could not be opened

  • The product you received was significantly different from what was described


If any of the above apply, please contact us within 14 days of your purchase and we will do our best to resolve the issue, including offering a replacement file or a full refund where appropriate.


3. Ko-fi Donations and Tips

Donations and tips made through Ko-fi are voluntary contributions and are non-refundable. If you believe a payment was made in error, please contact us as soon as possible and we will review the situation on a case-by-case basis.


4. Ko-fi Memberships

If you have taken out a Ko-fi membership to support Fibro Wellbeing Club:

  • You can cancel your membership at any time through your Ko-fi account

  • Cancellation will take effect at the end of your current billing period

  • We do not offer partial refunds for unused portions of a membership period

  • If you believe you have been charged incorrectly, please contact us within 14 days


5. Our Book

Our book, 18 Lessons From Chronic Illness, is sold through Amazon. Refunds, returns, and exchanges for the book are handled entirely by Amazon under their own returns policy. Please contact Amazon directly for any issues with your book order.


6. Programmes and Courses

If we offer a paid programme or course in the future, a separate refund policy specific to that product will be provided at the point of purchase. Where a programme has not yet started and you wish to withdraw, we will consider your request fairly and communicate clearly about what is possible.


7. Your Rights as a UK Consumer

If you are based in the United Kingdom, you have rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. These include the right to a refund if a product is not as described or is faulty.

For digital products, please note that under the Consumer Contracts Regulations, you may lose your right to a 14-day cooling-off period if you have already begun downloading or accessing the digital content and you acknowledged this at the point of purchase.

Nothing in this policy affects your statutory rights.


8. How to Request a Refund

If you would like to request a refund or have a question about a purchase, please contact us as soon as possible with the following information:

  • Your name and email address used at the time of purchase

  • The name of the product or service you purchased

  • The date of purchase

  • A brief description of the issue


We aim to respond to all refund requests within 5 working days. If a refund is approved, it will be processed back to your original payment method via Ko-fi. Please allow a few working days for this to appear.


9. Contact Us

To request a refund or ask a question about a purchase, please get in touch:

  • Rashpal Rai – Fibro Wellbeing Club

  • Email: [email protected]

  • Website: www.wellbeing-club.com

  • YouTube: youtube.com/@fibrowellbeing-club

  • Based in the United Kingdom


We will always try to find a fair solution. Thank you for supporting Fibro Wellbeing Club — it genuinely means a lot.


Fibro Wellbeing Club — Supporting you to live well with Fibromyalgia 🌿


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